Administrative Assistant [Volunteer] for Charitable Non-profit Organization

Join our international team of volunteers! Just 3-10 hours per week (usually averages around just 5 hours per week).  Minimum 6 month commitment. Background check required (we cover the cost). While we prefer someone that can join us at our community center in Spokane, Washington, his can be 100% remote work, though you must be able to work with our Pacific Time Zone schedule since our HQ is based in Washington State. 

Internship and/or college credit may be available, depending on your institution, on a case-by-case basis.

Sorry, we cannot provide sponsorship for non-US Residents.

You will want to also complete the application on our website for the next step in this process:

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RPG Research is a 501(c)3 charitable non-profit that is 100% volunteer run. We impact the lives of tens of thousands of people around the world each year.

Volunteers are highly valued members of the RPG Research community (which is 100% volunteer run) and contribute to making a significant difference in RPG Research's ability to research and provide community programs for the public to help improve lives. RPG Research will provide reference letters for all volunteers who successfully complete a placement.

The part-time Administrative Assistant (AA) team member, is an unpaid volunteer position.

The AA is part of a team of volunteers working together and reporting to the administrative staff to help with the weekly planning and daily administrative operation for our community, online, and operational programs. 

The administrative assistant's primary task is to help reduce the schedule burden on the administrative staff as much as possible.

The AA will gain significant real-world applicable experience using enterprise-class resource planning software (OpenERP), and many other enterprise-class products.

The AA performs a range of administrative and virtual office support functions for RPG Research to facilitate the efficient operation of the organization.

Most important task of the AA:

REQUIRED TASKS:

1. Schedule management
2. Email routing
3. Data entry
4. Document management
5. Team, group, and community emails/announcements (schedule changes, upcoming events, etc.)
6. Attend weekly administrative meeting (typically 30-60 minutes per week)
7. Administrative documentation (taking notes, board meeting minutes, etc.)
8. Assist Volunteer Coordinators with new volunteer hires, onboarding, and communication
9. Help all staff with finding files (online)
10. Must have STRONG English writing skills

OPTIONAL TASKS

1. Live phone routing (optional)
2. Voicemail follow-up and routing (optional)
3. Community Center reception lobby during open business hours (optional)
4. Technical writing (very optional, but very helpful to us)
5. Program and product management (very optional but helpful to us)
6. Website user software testing and bugs submission (very optional but very helpful to us)
7. Help with project management as able (very optional, but very helpful to us)

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RPG Research is a 501(c)3 non-profit research and human services charitable organization.  We have over 200 volunteer staff members across 6 continents in every time zone, regularly working together each week on research, training, and community projects. We provide the world's largest knowledge on research in our field, as well as community programs around the world. We study the effects of cooperative music and role-playing games, and their potential to improve functioning and quality of life for people of all ages and abilities around the world. http://www.rpgresearch.com

1. RPG Research has been involved with role-playing games since the 1970s and researching their effects since 1983. We have also helped run programs in schools since 1985, and in therapeutic settings since 2004, and incorporated as a 501(c)3 non-profit in 2017.
2. We have been offering the world's most comprehensive repository of research information on role-playing games, freely and openly, online since 2004.

The Administrative Assistant duties include:

1. Calendar & event updates management
2. Group announcements management
3. Email routing management
4. Phone routing management
5. Will professionally and politely answer or route emails (optional)
6. Occasionally make outbound calls in response to voicemails or email  (optional)
7. Provide prompt responses and forwarding to appropriate staff member where necessary.
8. Handle requests for information and data and follow up with appropriate staff member.
9. Schedule and coordinate meetings, appointments and travel arrangements for staff members
10. Ensure staff are notified in a timely manner of upcoming deadlines.
11. Assist with volunteer and outreach coordination with the Volunteer Coordinator team members as needed

Qualifications:

1. RELIABLE, STRONG WORK ETHIC
2. Strong and consistent communicator
3. Strong typing skills
4. Strong data entry skills (will train)
5. Strong interpersonal skills
6. Strong written grammar skills.
7. Libre Office, Microsoft Office, or equivalent, proficiency and data entry accuracy skills
8. High energy and excellent communication skills are a MUST
9. Detail oriented and committed to meeting deadlines.
10. Good interpersonal skills.
11. Works well independently and as part of a team.
12. Ability to adapt to shifting priorities and manage multiple deadlines.
13. Ability to problem-solve in a fast paced work environment.
14. Strong English speaking and written skills a must
15. Proficient and extensive experience with Google Calendar and Google Docs being used in groups/offices.

Benefits

1. 100% remote
2. Flexible schedule options available
3. Hands-on training
4. Possible college credit depending on your institutions requirements (handled on a case-by-case basis).
5. Enhances resume and experience working with an international organization across 6 continents
6. You will get hands-on training and real-world professional experience working with international staff and community, Enterprise Resource Planning (ERPG) software, and more.

Additional questions:

1. How many years of 10 Key experience do you have?
2. What is your WPM for typing (error adjusted)?
3. How many years of administrative assistant experience do you have?
4. How many years of customer service experience do you have?
5. How many years of Data Entry experience do you have?
6. How many years of Google calendar experience do you have?
7. How many years of Google docs experience do you have?
8. How many years of Google groups experience do you have?
9. How many years of Libre Office experience do you have?
10. How many years of volunteer experience do you have?
11. Do you speak American Sign Language (ASL)? (nice to have)
12. Do you speak English Fluently? (required)
13. Are you willing to undergo a background check, in accordance with local law/regulations?
14. Explain why are you interested in this job?
15. Why are you interested in volunteering at RPG Research specifically?
16. When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.
17. Who referred you to this role?

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